Returns and Cancellation Policy

No item that is custom made may be returned for a refund unless the item arrived broken, or damaged. Any item purchased in the shop is eligible for a full refund and return for up to 14 days after purchase, if the item is still new and not worn. Buyer must pay return shipping.

 

If any custom order is canceled BEFORE the item has been commissioned, there will be no cancellation fee. 
If any custom order is canceled AFTER the item has been commissioned, there will be a cancellation fee of $50, or the cost of the item, whichever is cheaper, for every item in the order. We may waive the fee for certain situations at our discretion. 

Please contact us at Kristen@kristiekayscustoms.com with any questions.

414-374-2370

Oakland City, IN 47660

©2020 by Kristie Kay's Custom Creations.